The Average Handle Time for an agent to solve a customer issue is between 6.46 - 6.73 minutes, and it's different for different...

The most important thing in communication is hearing what isn’t said. - Peter Drucker, Father of post-war management thinking What is ART...

For every 1% increase in the FCR rate, there is an equal 1% increase in the customer satisfaction (CSAT) rate of the service and the...

51% of customers will never do business again with a company that offers a poor Customer Service Experience. What is CSAT? Customer...

In the current competitive landscape, it is easy for customers to switch to another brand or company if doing business with you becomes...